Pilot openFor promotional-productspromo distributors

Stop checking every order. Fix the 3 that are about to miss their in-hands date.

InHandsIQ watches the supplier and client emails your promo software can’t see, detects hidden delays, and tells your team exactly what needs attention every morning.

Join the pilot See the morning board
  • Works beside your promo software — or none
  • Nothing is ever sent without you
Summit Promo Co.
Mon Sep 28 · 7:00 AM

Good morning, Summit Promo Co.

51 active orders watched
DRPSTBALCR
Reading forwarded emails…
  • 0Critical
  • 0At risk
  • 0Waiting
  • 0On track
Needs you today · 3ranked by risk
  • Critical

    Acme Apparel — 250 embroidered jackets

    Proof promised for Sep 25 never came — 1 day past the safe date.

    Source · email Sep 23, 9:14 AMemail Sep 23, 9:14 AM“Running a little behind this week — the proof should be over by Friday.”
    In-hands
    Wed Oct 14
  • Critical

    Harbor Dental — 500 tote bags

    Hard date

    Proof v2 still not approved — last safe approval Thu Oct 1, 3:00 PM.

    Source · email Sep 25, 4:02 PMemail Sep 25, 4:02 PM“Reviewing v2 with the team. We need these for our Grand opening Mon Oct 12.”
    Grand opening
    Mon Oct 12
  • At risk

    Lakeside Golf Classic — 144 polos

    Mismatch

    Supplier acknowledged sizes 24/72/48 — your PO says 48/48/48.

    Source · ack Sep 24, 2:31 PMack Sep 24, 2:31 PM“Confirmed. Sizes S/M/L 24 / 72 / 48 as attached.”
    Ships
    Fri Oct 9
Also watching: 3 more at risk · 7 waiting on a reply · 38 on track
The problem

Your promo software sees the orders that report themselves. The ones that slip live in your inbox.

Big suppliers push status into your system on their own. Small decorators, overseas factories and clients answer by email — if they answer at all.

Your promo software
Sees automatically
Big-supplier order status
arrives automatically
Big-supplier tracking
arrives automatically
Never sees — email only
Small decorators
email only
Overseas factories
email only
Clients sitting on proofs
email only

↑ Where orders slip — and what InHandsIQ reads.

01

The decorator went quiet.

A proof request sits unanswered, and nobody notices until the client calls.

0dayswithout an answer
  1. Sent
  2. Fri
  3. Sat
  4. Sun
  5. Mon
02

The client is sitting on the proof.

Every day without an approval eats the production and freight buffer.

3daysof buffer left
Harbor Dental · sent Fri Sep 25 · not approved
03

The blanks are late, so everything is late.

One upstream delay quietly breaks the in-hands date downstream.

+2daysdownstream
Blanks
Decorator
Client
Acme Apparel · in-hands Oct 9At risk
From inbox to order

Built for the people who chase orders all day.

Forward the thread as it is — quoted replies, signatures, PDFs and all. InHandsIQ turns it into an order you can act on, and ties every fact to the sentence it came from.

Re: Proof — Acme jackets (PO 4806)3 messages · 1 attachment
Dana ReyesRidgeline EmbroideryWed Sep 23, 9:14 AM

Hi Mark,

Running a little behind this week — the proof should be over by Friday1. Still waiting on the embroidery art2 for the left chest though — can you resend the vector file?

Thanks,

Dana
Ridgeline Embroidery · Production

On Mon Sep 21, 2:40 PM, Mark Ellis wrote:

Hi Dana — PO 48063 attached: 250 embroidered jackets4 for Acme Apparel. Client needs them in hand Wed Oct 145. Left-chest logo, navy.

On Mon Sep 21, 11:02 AM, Acme Apparel wrote:

Approved the quote — please go ahead. Navy, same logo as last year.

PO-4806.pdf · 1 page
OrderPO 4806Critical
3Order
PO 4806
4Item
Acme Apparel — 250 embroidered jackets
Supplier · Ridgeline Embroidery
5In-hands
Wed Oct 14
Source · email Sep 21, 2:40 PMemail Sep 21, 2:40 PM“Client needs them in hand Wed Oct 14.”
1Promise
Proof by Fri Sep 25 · soft · passed, no proof yet
Source · email Sep 23, 9:14 AMemail Sep 23, 9:14 AM“the proof should be over by Friday.”
2Blocker
Embroidery art missing (left chest)
Source · email Sep 23, 9:14 AMemail Sep 23, 9:14 AM“Still waiting on the embroidery art for the left chest.”
1 day past the safe date · follow-up drafted
How it works

Three steps. Ten minutes. Then it watches every order.

01About 10 minutes, once

Forward your order emails.

One forwarding rule, set up in under 10 minutes. Gmail, Outlook or Microsoft 365.

Your private intake address
summit@in.inhandsiq.com
Rule active · PO, proof, artwork, tracking
02As mail arrives

Every order gets two tracks.

Client track: has the proof been approved? Supplier track: confirmed, produced, shipped?

Client track
Proof sent → Changes → Approved
Supplier track
PO → Acknowledged → Proof → Production → Shipped → Delivered
03Every morning, 7:00 AM

Every morning at 7 AM, you know what's slipping.

What, why, by when — and a follow-up draft ready to send.

InHandsIQ · 7:00 AM
6 orders need you today
  • Acme Apparel· proof unconfirmed since Sep 23
  • Harbor Dental· approve by Thu 3:00 PM
  • 2 follow-ups ready to review →
Last safe day

It works backwards from the in-hands date.

InHandsIQ counts business days and holidays back from the date your client needs the goods — transit, production, proof turnaround, client approval — and tells you the last safe moment to act on each step.

Crestview Realty300 mugs · Pacific Drinkware← counted backwards from in-handsSupplier timing: default — no history yet, using your settings
  1. Last safe · 4
    Proof sent to client by
    Wed Oct 7
  2. Last safe · 3
    Proof approved by
    Fri Oct 9
  3. Last safe · 2
    Production starts
    Tue Oct 13
    Skips Columbus Day, Mon Oct 12
  4. Last safe · 1
    Ship by
    Tue Oct 20
  5. In-hands
    Client has the mugs
    Fri Oct 23
Deadline Chain

When one supplier slips, see whether the whole order is about to miss.

Blanks go to the decorator, the decorator ships to your client. InHandsIQ links the legs from what your suppliers write in email, asks you to confirm with one click, and recalculates every downstream deadline the moment something slips — with the reason.

  1. 01The promise date passes with no shipment evidence.
  2. 02Every downstream deadline is recalculated.
  3. 03The order turns At risk — and says why.
ORDER #4821 Acme Apparel
Client in-hands · Fri Oct 9
1

Leg 1 · Northline Blanks

Promise passed

Promised arrival at the decorator · Fri Sep 25

Supplier said: “We should have these out Monday.” No shipment evidence.

Source · email Sep 21, 11:20 AMemail Sep 21, 11:20 AM“We should have these out Monday. Tracking to follow.”
2

Leg 2 · Ridgeline Embroidery

On trackAt risk

Needs blanks by Tue Sep 29 · typical production 3 days

PlanBlanks Sep 25 → Decorated Sep 30 → Delivered Oct 5–6
NowBlanks Sep 30–Oct 1 → Decorated Oct 5–6 → Delivered Oct 8–9
Recalculating downstream deadlines…
Buffer before in-hands3 days
Acme Apparel · in-hands Fri Oct 9
At riskbecause upstream blanks slipped
Possible dependency detected: Northline PO 3812 → Ridgeline PO 3813
Mismatch Check

Catches the mistake before it’s produced.

When a supplier’s acknowledgement or proof arrives, InHandsIQ compares it with your order and shows you the differences side by side — with the evidence. It never says “approved”. You decide.

Purchase orderPO 3790
Summit Promo Co.
To Bayside Print Co. · Sep 22
ClientLakeside Golf Classic
ItemPerformance polo, navy · 144
Sizes S/M/L48 / 48 / 48
ImprintLeft chest · 1 colour · white
Artworklakeside_logo_v3.ai · client-approved
Textlakesidegolfclassic.org
Order acknowledgementRe: PO 3790
Bayside Print Co.
Ack B-22817 · Sep 24, 2:31 PM
ItemPerformance polo, navy · 144
Sizes S/M/L24 / 721 / 48
ImprintLeft chest · 1 colour · white
ShipsFri Oct 9
Virtual proofSep 25, 10:08 AM
LAKESIDE
GOLF CLASSIC
lakesidegolfclasic.org2
placement in image only4
Artwork lakeside_logo_v23.ai
3
mismatches · 1 needs review
Lakeside Golf Classic · 144 polos · PO 3790
  1. 1Size breakdown (S/M/L) Mismatch
    Your order48 / 48 / 48Supplier24 / 72 / 48
    Source · acknowledgement Sep 24, 2:31 PMacknowledgement Sep 24, 2:31 PM“Confirmed. Sizes S/M/L 24 / 72 / 48 as attached.”
  2. 2Website on proof Mismatch
    Your orderlakesidegolfclassic.orgSupplierlakesidegolfclasic.org
    Source · proof PDF Sep 25, 10:08 AM
  3. 3Artwork version Mismatch
    Your orderv3 (client-approved)Supplierv2
    Source · proof PDF Sep 25, 10:08 AM
  4. 4Imprint placement Possible mismatch — review

    Placement is shown in the image only. InHandsIQ can’t verify it from pixels, so it asks you.

    Source · proof PDF Sep 25, 10:08 AM
Supplier Reliability Memory

InHandsIQ remembers who actually delivers.

Response times, proof turnaround, promises kept — learned from real emails and used to set your deadlines. Every number shows how much history it’s based on.

Ridgeline EmbroideryDecorator · 23 orders since Nov 2025learned
2.8days
average reply
71%
promises kept · n=21
1.4days
average lateness
Last 21 promises kept broken
Fastest contact: production desk — 3.1 h average replySource · 57 replies
SupplierAvg replyPromises keptConfidence
Northline Blanks
0.6 days
94% (n=31)
learnedSource · 31 promises
Bayside Print Co.
1.9 days
— (n=4)
learning (n=4)Source · 4 promises
Pacific Drinkware
No history yet — using your settings.
—
—
defaultSource · your settings
Follow-up drafts

AI finds the problem. AI prepares the response. You decide whether it goes out.

Follow-up draft · Ridgeline Embroidery
ToDana Reyes · Ridgeline EmbroiderySubjectRe: Proof — Acme jackets (PO 4806)

Hi Dana,

Hope your week's going well! Your email on Sep 23 said: “proof should be over by Friday.” We haven't seen it yet — could you send it today? Our client's in-hands date is Oct 14.

Thanks!

Source · email Sep 23, 9:14 AMemail Sep 23, 9:14 AM“Running a little behind this week — the proof should be over by Friday.”
You send it. InHandsIQ never does.
Draft queue · this morning
Proof arrived · Pacific Drinkware
Crestview Realty, 300 mugs.pdf · 10:42 AM
  • Follow-up · Pacific DrinkwareRetracted

    Could you send the proof for the Crestview Realty mugs? We need it to the client by Wed Oct 7.

    No longer needed — the proof arrived at 10:42.
    Source · email Sep 28, 10:42 AM
  • Reminder · Harbor DentalHard date

    If approved by Thu Oct 1, 3:00 PM, standard production and freight hold for your Oct 12 opening.

  • Follow-up · Northline Blanks

    Tracking for PO 3812?

When your VA leaves, the order history stays.

Every promise, proof and delay — kept, searchable, with the email it came from.

Summit Promo Co.
All orders since Nov 2025
23 orders · 57 replies · 21 promises
  1. Sep 2026Sep 23Promise“proof should be over by Friday” — passed, no proof yet · PO 4806Source · email Sep 23, 9:14 AM
  2. Aug 2026Aug 14ProofProof turned around in 2 business days · PO 4417Source · email Aug 14, 3:05 PM
  3. Jun 2026Jun 2Delay“navy 2XL backordered” — shipped 3 days late · PO 4122Source · email Jun 2, 10:48 AM
  4. Mar 2026Mar 18DeliveredDelivered two days before in-hands · PO 3988Source · email Mar 18, 1:12 PM
  5. Nov 2025Nov 6First orderFirst order with Ridgeline — 120 fleece vests · PO 3510Source · email Nov 6, 9:30 AM
Trust

Your email is your business. We treat it that way.

Your client and supplier emails are sensitive. Here is exactly what happens to every message you forward.

  1. 01

    Forwarded by you

    Only what your forwarding rule sends. Nothing else in your mailbox.

  2. 02

    Filtered

    Anything that isn't about an order is ignored.

  3. 03

    Facts kept, with their source

    Dates, promises and statuses — each tied to its email.

  4. 04

    Raw email deleted

    90 days after the order closes. You can change this.

Your emails are never used to train AI models.
Encrypted in transit and at rest.
Your data is isolated from every other company.
Delete everything, anytime, from settings.
A human looks only when you ask for support — and with your permission.
Nothing is ever sent from your mailbox. We draft; you send.
Pricing

Priced by active orders, not seats.

Start with a 14-day pilot on your real email.

Starter
$99/mo
Up to 75 active orders
1 intake address
Start with a pilot
GrowthRecommended
$199/mo
Up to 300 active orders
3 users
Start with a pilot
Scale
$399/mo
Up to 1,000 active orders
10 users
Start with a pilot
  • 7 AM risk digest
  • Deadline Chain
  • Mismatch Check
  • Supplier Reliability Memory
  • Follow-up drafts in 3 tones
  • Evidence on every fact

Every plan includes every feature. No “unlimited” plans — every email we read has a real cost, so we price honestly.

Pilot

Join the pilot.

We’re onboarding a small group of distributors first. Setup takes under 10 minutes.

Now onboarding pilot distributors
Y
“I’m Youssef. I’m building InHandsIQ with our first pilot distributors, and I read every request myself.”
Example · what you get at day 14 (sample data)
INHANDSIQ
PILOT RECEIPT · DAY 14
Summit Promo Co. · Sep 14 – Sep 28
In-hands dates protected7
Mismatches caught2
Follow-ups drafted31
Time saved (est.)~5 hrs
Rush fees avoided*~$1,100
* From the rush-fee amounts in your settings. Counting rules are conservative and listed in the app.
Active orders right now
We reply within one business day. No credit card.
FAQ

What distributors ask first.

Do I have to change my software?

No. InHandsIQ sits beside commonsku, Syncore, Antera, SAGE or no system at all. You keep working the way you do.

Does it send emails for me?

Never. It prepares drafts; you copy them or open them in Gmail or Outlook and send them yourself.

How does it get my emails?

You set one forwarding rule (we guide you for Gmail, Outlook and Microsoft 365), or forward a few order threads to start.

What if it gets something wrong?

Every date, status and risk links to the exact email it came from, so you can check it in one click. When it isn't sure, it asks you.

Is my data used to train AI?

No. Never.

What happens after the pilot?

You get a summary of what it caught during the pilot, then you decide whether to continue.